Here at The Computer Workshop Group, we pride ourselves on good old fashioned customer service. In an age where the attention span is limited to flicking through Facebook or trying to decide which movie to watch on Netflix and faceless online shopping, our staff are proficient in taking the time to be sure we’re providing the right solution to our clients’ particular problems. We like to spend time with you and listen to your needs so we don’t just provide a “band-aid treatment”, we will often go above and beyond to make sure our solution doesn’t lead to further problems.
We’ve found that most people do not even know what questions to ask when they have an issue. Our technicians are trained to be aware that many people are not familiar with the terminology they use every day. We often refer to this as “speaking Geek”.
All too often, the issue isn’t what the customer thinks so we’re very careful with our diagnosing.
It’s so important to have clear communication skills and the ability to use positive language for those who call themselves “Technical Dinosaurs”. We’ve had so many reviews on the patience and empathy our operators have exhibited.
When you call or come in to our workshop you are often greeted by the lovely Taylor. Her smile is contagious and her desire to help is palpable. Together with our technicians we try to determine exactly what the problem is an solve it in the most cost effective way possible. While we try our best, we’re not always perfect but will do everything we can to rectify the matter. Years of working in remote areas in Western Queensland has forced us to be imaginative in coming up with viable solutions.
If we don’t have the answer, we’ll be the first to admit it, we strive to find a solution to suit you every time. With the ever-changing world of technology, our team are constantly evolving and adapting to new methods. Not only do they love what they do, but they are incredibly passionate about all things IT.
To be sure we have your best interests at heart, our client liaison officer will often follow up a month or 2 later to be sure you are happy with your experience. This is especially true it you become a regular customer whether it be telco, Microsoft Office 365 or any of the other ongoing services we provide.
Our directory Chris Bugeja, has been careful to only employ people who are highly conscientious and natural problem solvers. These are traits that cannot be taught. Technical skills can easily be learned but a good attitude is fundamental to good customer service.
Our willingness to improve is always at the top of our agenda in improving customer relations, whether it be a home computer to a small to medium business with a number of staff.
Since we’ve had such excellent customer service, our valued clients have become loyal customers and we are so grateful to them all.
If you want to speak to real people to help solve your IT problems, don’t hesitate to call us today!
