There are times when too much of your time is being taken up trying to figure out an issue you have with your computer, and you just wish you could ask an expert and get on with your work.
You can.
Our experienced technicians have been providing remote assistance to many of our clients for years now. No, you don’t have to be an existing customer to be able to access this service. We can provide remote support for both existing and new customers.
You must download some software and our technicians can guide you through that process as well. They understand that there are those out there who are technically challenged but this does not reflect on their intelligence. Their expertise is elsewhere but in today’s world, it’s impossible to run a business without technology. That’s why our technicians will patiently lead our customers through the procedure they need to take to help us help them. Once they have access to your critical information, they can help diagnose and solve problems in real time with internet issues, laptops, networks, servers, and workstations. It’s a great way to transfer knowledge from our experts to your operators.
This applies to individuals as well as businesses. Wherever you are, whatever you do, our technicians can help.
Our preferred manner of providing remote assistance is by installing Avast Cloudcare Antivirus on our client’s computers. Not only is it an affordable way to provide antivirus protection but allows for remote access whenever our clients need help.
It’s safe, fast, and efficient.
Providing this service saves you the hassle of unplugging your computer and having to lug it to our workshop. Most times, this is downright inconvenient and time consuming.
Many people don’t realize how quickly their issues can be resolved by having and expert take care of the problem. That means you have less downtime as our goal is to get you back up and running in as little time as possible
You don’t even have to live in a remote community to access this service. Since there is no travel time, you will get a quicker response and reduction in overall costs. A call out fee of $99 is avoided. We charge an hourly rate but charged out at increments of 15 minutes so, for a nominal fee, you can have your equipment up and running again with a minimum of investment and fuss.
If you call and it’s not a problem we can repair remotely, our technicians are quick to determine the best course of action. We don’t like to give you a “band-aid treatment” if we can fix the problem once and for all.
Remote support is not always the best course of action, but it can save you a lot of time if it is. We do try to limit remote jobs to work that can be accomplished in 2 hours or less.
To find out if we can help you, give us a call today on 1300 775 442 and see what we can do for you.
